Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help crew is educated to easily address all cloud service customers’ requests and advice questions. Through our ticket system, it will be possible to send your issue and a support team representative will likely get back to you in less than maximum one hour. In fact, practice has shown us that the ordinary reaction time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • It is easy to contact us 24x7x365 with any question you may have related to LA RED DE INGENIERIA’s products. We’ve technicians working on a regular basis to present help anytime necessary. You’ll be able to the ticketing system or drop a message any time, alternatively you can grab the telephone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in a detailed knowledge base into the Control Panel so its possible to get useful step by step recommendations any time. Each section of the Control Panel features its own contextual help area offering a selection of how–to articles. We have also organized educational videos to offer you with a far better idea of the best way to conduct any given procedure.