Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You can find nearly all the answers to your questions in the user–friendly Help section integrated into our Site Control Panel. It boasts a rich database with frequently asked questions and in–depth instructional articles written by our proficient tech support team.

  • Top quality support service

  • Instructional Videos

  • We have prepared a selection of instructional video tutorials that visually demonstrate how you can deal with a typical issue connected with your cloud service account. You will find the instructional videos in the Help section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 support service and feature a one–hour response time guarantee. Our practiced customer service technicians will be online around the clock and will solve any issue that you could possibly face within maximum one hour after the client support ticket submission. Normally, a response will be provided to you within 20 minutes.